Privacy Policy

Updated on: 13/09/2025

1. Introduction

At Neuro Exploration, we are committed to protecting your privacy and handling your personal data with transparency, integrity, and care. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our website, workshops, or services.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you consent to the practices described in this Policy.

2. Data We Collect

We only collect the personal data necessary to deliver our services effectively. This may include:

  • Contact details (e.g., name, email address, telephone number) – for communication, booking confirmations, and service updates.

  • Payment details – processed securely through trusted third-party providers.

  • Booking information – such as workshop dates or preferences, to prepare a relevant experience.

  • Website usage data – such as pages visited or time on site, to improve functionality and user experience (via cookies and analytics).

We do not collect special category data unless it is voluntarily shared (e.g., accessibility needs).

3. How We Use Your Data

Your data may be used for the following purposes:

  • To process bookings and payments.

  • To provide and improve our workshops and services.

  • To send essential service information (e.g., confirmations, changes, or updates).

  • To comply with legal and financial obligations.

  • If you opt in, to send newsletters or relevant communications (you may unsubscribe at any time).

We will never sell or share your personal data with third parties for marketing purposes.

4. Data Storage and Security

We take appropriate technical and organisational measures to keep your information secure, including:

  • Secure servers with restricted access.

  • Encryption and industry-standard payment protection.

  • Use of GDPR-compliant third-party platforms (such as booking systems and payment gateways).

  • Regular review of data protection practices

5. Data Retention

We only keep your personal data for as long as is necessary for the purpose it was collected, or as required by law:

  • Booking and payment records: up to 7 years (for tax and legal obligations).

  • Contact enquiries: up to 12 months, unless ongoing.

  • Mailing list data: until you unsubscribe or request removal.

6. Your Data Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate or incomplete data.

  • Request deletion of your personal data (“right to be forgotten”).

  • Restrict or object to how your data is processed.

  • Request data portability in a commonly used format.

To exercise these rights, please contact us directly at Stella.Photis@NeuroExploration.com.

7. Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, and analyse site performance.

You will be asked to accept or manage cookies on your first visit. You can also adjust browser settings to disable cookies, although some features may not work as intended.

8. Third-Party Links

Our website uses cookies to improve functionality, performance, and user experience. Some cookies are strictly necessary, while others (such as analytics) help us understand how visitors use the site.

For full details on the types of cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or practice. The latest version will always be available on our website, with the date of revision shown at the top.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Neuro Exploration
Email: stella.photis@neuroexploration.com

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