Privacy Policy
Updated on: 13/09/2025
1. Introduction
At Neuro Exploration, we are committed to protecting your privacy and handling your personal data with transparency, integrity, and care. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our website, workshops, or services.
We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where required by law, we rely on lawful bases such as consent, contractual necessity, or legal obligation to process personal data. By using our services, you acknowledge this Privacy Policy.
2. Data We Collect
We only collect the personal data necessary to deliver our services effectively. This may include:
Contact details (e.g., name, email address, telephone number) – for communication, booking confirmations, and service updates.
Payment details processed securely by trusted third-party payment providers; Neuro Exploration does not store full payment card details.
Booking information – such as workshop dates or preferences, to prepare a relevant experience.
Website usage data – such as pages visited or time on site, to improve functionality and user experience (via cookies and analytics).
We do not collect special category data as defined by UK GDPR unless it is voluntarily shared (e.g., accessibility needs).
3. How We Use Your Data
Your data may be used for the following purposes:
To process bookings and payments.
To provide and improve our workshops and services.
To send essential service information (e.g., confirmations, changes, or updates).
To comply with legal and financial obligations.
If you opt in, to send newsletters or relevant communications (you may unsubscribe at any time).
We will never sell or share your personal data with third parties for marketing purposes.
4. Data Storage and Security
We take appropriate technical and organisational measures to keep your information secure, including:
Secure servers with restricted access.
Encryption and industry-standard payment protection.
Use of UK GDPR–compliant third-party platforms (such as booking systems and payment gateways).
Regular review of data protection practices
5. Data Retention
We only keep your personal data for as long as is necessary for the purpose it was collected, or as required by law:
Booking and payment records: up to 7 years (for tax and legal obligations).
Contact enquiries: up to 12 months, unless ongoing.
Mailing list data: until you unsubscribe or request removal.
6. Your Data Rights
Under the UK GDPR, you have the right to:
Access the personal data we hold about you.
Request corrections to inaccurate or incomplete data.
Request deletion of your personal data (“right to be forgotten”), where applicable.
Restrict or object to processing.
Request data portability in a commonly used format.
To exercise these rights, contact:
📧 Stella.Photis@NeuroExploration.com
7. Cookies and Analytics
Our website uses cookies and similar technologies to:
Improve browsing experience.
Remember preferences.
Analyse site performance.
You may accept or manage cookies on first visit or adjust browser settings. Some features may not work if cookies are disabled.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
Some cookies are strictly necessary, while others (e.g., analytics) help us understand visitor use.
For details, please see our Cookie Policy.
9. Changes to This Policy
This Privacy Policy may be updated to reflect changes in law or practice. The latest version will always be available on our website with the revised date displayed.
10. Contact Us
For questions about this Privacy Policy or your personal data, contact:
Neuro Exploration
📧 Stella.Photis@NeuroExploration.com