Complaints, Conduct & Governance

Accountability, Transparency & Trust

NeurographicAI™ Ltd is committed to maintaining high standards of professional conduct, transparency, and accountability across all training and delivery. Clear governance processes protect participants, practitioners, and the integrity of the NeurographicAI™ brand and professional framework.

This page provides a public overview of how concerns are handled. Formal procedures are set out in individual agreements and internal policies issued by NeurographicAI™ Ltd.

1. Professional Conduct

All individuals involved in NeurographicAI™ training, facilitation, or delivery are expected to conduct themselves professionally, ethically, and responsibly.

This includes:

  • Acting with integrity and honesty
  • Respecting safeguarding and trauma-aware principles
  • Working strictly within the scope of current certification and licence
  • Maintaining appropriate professional boundaries and confidentiality

Breaches of conduct may be reviewed in line with NeurographicAI™ Ltd governance and disciplinary procedures.

2. Raising Concerns or Complaints

NeurographicAI™ Ltd recognises the importance of addressing concerns promptly, fairly, and proportionately.

Concerns or complaints may relate to:

  • Professional conduct
  • Safeguarding or ethical issues
  • Misrepresentation of role, certification, or licence status
  • Breach of licence or training conditions

Where appropriate, concerns should be raised directly with NeurographicAI™ Ltd using the designated contact channels.

3. Review & Outcomes

All concerns are considered seriously and assessed on a case-by-case basis.

Possible outcomes may include:

  • Guidance or corrective action
  • Additional training, supervision, or conditions
  • Suspension or withdrawal of licence
  • Withholding, suspension, or revocation of certification

NeurographicAI™ Ltd reserves the right to take appropriate action where professional standards, safeguarding, or brand integrity are not upheld.

4. Governance & Oversight

NeurographicAI™ Ltd retains overall governance responsibility for:

  • Training standards and programme delivery
  • Certification and credentialing
  • Licensing and professional permissions
  • Ethical, safeguarding, and professional oversight

This governance structure ensures consistency, accountability, and protection for participants, practitioners, and the NeurographicAI™ professional ecosystem.

5. Commitment to Fair Practice

NeurographicAI™ Ltd is committed to fair, transparent, and respectful processes.

All reviews are conducted with:

  • Proportionality
  • Confidentiality
  • Respect for all parties involved

Protecting trust, safety, and professional integrity remains central to everything we do.

NeurographicAI™ Ltd is committed to professional governance that supports ethical growth, responsible practice, and the long-term sustainability of the NeurographicAI™ brand.

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